Privacy Policy

Privacy Policy

Effective Date: May 1, 2014

VCARO, LLC. (“VCARO”) makes driving easier, safer and less expensive by providing tools to connect you with your car, diagnose repair problems, improve your driving and connect with friends. In order to provide these valuable services, VCARO collects information about you, your car and driving habits and uses this information to identify ways that you can save on car repairs, insurance and other similar services. VCARO does not share information about you or your driving habits with the third parties who provide these special offers unless you tell us to do so. You control whether your information is shared with third parties for marketing purposes. VCARO understands that privacy is important to you so we are providing a plain English summary of each section of the Privacy Policy below. This Privacy Policy explains the details of how we collect, use, share and protect the information we collect from you.

Our commitment to user privacy is summarized by the following Privacy Principles:

Introduction

This Privacy Policy applies to the personal information we collect on vcaro.com (the “site”), the VCARO mobile app (the “app”), and the VCARO telematics device (the “CarPULSE™”) and various related information products and other services (collectively, the “Service”). In some cases, a part of the Service may provide additional detail about our privacy practices.

This Privacy Policy describes the types of personal information we collect on the Service, how we may use that information and with whom we may share it. We also tell you how you can reach us to ask us to update your preferences regarding how we communicate with you or answer any questions you may have about our privacy practices.

This Policy addresses our privacy practices relating to the use of the Service. Anyone who visits, browses or otherwise uses the Service (collectively, “you” or “user”) is subject to this Privacy Policy. Before using and submitting any information to the Services, please read this Privacy Policy. By using the Services, including the submission of any personal information, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and consent to having your data transferred to and/or processed in the United States. If you do not agree to this Privacy Policy, you are not permitted to use the Services. This Privacy Policy does not create rights enforceable by third parties.

Information We Obtain

Information You Submit

You may choose to provide us with personal information through the Services, like:

Information We Collect by Automated Means with the App

If you use the app, we may collect the following information by automated means:

Information We Collect by Automated Means with CarPULSE™

When you install CarPULSE™ and use it in conjunction with the app, we may collect details about your vehicle’s use, operation, performance and maintenance status, such as

*See http://en.wikipedia.org/wiki/On-board_diagnostics

De-Identified and Non-Personally Identifiable Information

We may de-identify personal information, including information about your driving habits, that we have collected from you through the site, app or CarPULSE™ and combine it with de-identified information about other users, information from third parties, and/or publicly available information.

Information We Collect by Automated Means on Our Site

Like most websites, we use technologies to automatically collect information about your use of our site and the equipment that you use to access our site. Additional details are provided in the “Automated Collection of Information on vcaro.com Website” section below.

Customized Offers and Your Choices

Data gathered from the usage of our app and/or CarPULSE™ may be used to identify discounts tailored to your needs and interests. And we may use this data to tell you about a special offer, such as a discount on car repairs or insurance. If you do not wish to receive such offers, you can tell us by sending us an email to support@vcaro.com or indicating your preference on a settings page in the app.

In some cases, an offer may require you to share more information with a third party such as your personal information, your car data or driving data. If so, we let you know exactly what is requested so you may authorize us to share that data. It’s up to you, in each case and we only share this data with our partners for marketing purposes if you agree.

Disclosure of Information and Your Choices

The privacy and confidentiality of your information is important to VCARO. This section describes the information that is shared internally at VCARO and with third parties and the choices that you have to prevent such sharing.

VCARO Engineers and Operational Staff: Our engineers and support staff may have access to your information in order to diagnose and resolve problems or to provide support to you. VCARO employees are required to maintain the privacy and confidentiality of this information and follow this Privacy Policy. VCARO cannot provide the Services without this support. If you do not wish to have data shared with our staff, you should not use the Services.

Service Providers: VCARO may share your information, including some personal information, with third parties who perform services on our behalf, including credit-card and billing, survey administration, technical or customer support, shipping, and provision of email and data analytics. These third parties are contractually required or bound by law to protect your information and only are permitted use such information in accordance with our agreements with them. VCARO cannot provide the Services without this support. If you do not wish to have data shared with these third parties, you should not use the Services.

Third Party Partners – Personal Information: VCARO may share your personal information, including driving habits, with our third party partners that we trust, only if you agree to the sharing of such data. For instance, if you agree, VCARO may share certain selective data about you, your driving habits or information about your car so that you can receive valuable discounts or offers from insurance companies or car repair/maintenance companies. In some instances, our partner may request additional information from you, such as your driving score. You will always be presented with the details of any request and the information only will be shared if you agree.

Third Party Family or Friends: At your request, we may share profile information and information about your geolocation and driving habits with members of groups you create or join. You decide whether this information is shared and with whom.

Groups: If you have joined a group, the group creator may add new members and may change whether you share location information with other members after you have joined the group. It is your responsibility to monitor these activities. The group creator controls the sharing. If you do not want such sharing to occur, you should communicate with the group creator.

Community Forum: If you submit feedback or ideas through the community forum on the site and/or app, any information that you submit, including personal information, will be included in your post and will be public. If you do not want your personal information posted in the community forum, do not include it in your feedback or ideas. Your name will be included in any posts that you make to the Community Forum.

Third Party Vendors or Partners – De-Identified Information: VCARO may share de-identified and other non-personal information with third parties for purposes of analytics, marketing and other uses. This information is not intended to identify you personally. If you do not wish to have this information shared, you should not use the Service.

Law Enforcement; Protection of VCARO and Others: We may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a court order or subpoena; (ii) in response to legal requests by government agencies; or (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.

Business Transfers: Your information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, you information also may be transferred as a business asset. If VCARO is involved in a transition of service to another provider, merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a conspicuous notice on our Site or in the app, which will include any choices you may have concerning your Information.

Additional Controls You Have

Phone-based location data

You may choose to turn off phone location data collection either within the App or within your phone’s Location Services settings. This may disable any features that use this data, such as location sharing, but other capabilities will still be available such as vehicle diagnostic alerts. You may also choose not to accept invites to share from other users, or leave an account or group.

Car Location data

You can disable the collection of car location data by unplugging CarPULSE™ from the car. Expectedly, this disables all car-related capabilities within the service but can be resumed seamlessly when you choose to reconnect CarPULSE™. You may also chose not to invite any other friends or family into your VCARO sharing network, ensuring that your car’s location is never shared with anyone else. Finally, you always have the option of canceling the service at which point your CarPULSE™ ceases to collect data and any existing personal data is removed from the system.

Diagnostics & Driving Metrics

Diagnostics codes and driving data are collected as long as CarPULSE™ is connected and active. But this information is only shared explicitly by the user, either with their social network, such as sharing details about a trip taken, or with a merchant who may request data in order to present an offer – see Disclosure of Information and Your Choices.

Your VCARO Profile

Where applicable, you may amend your preferences regarding how we communicate with you by updating your profile or settings within your VCARO authenticated account or contacting us as described in the “How to Contact Us” section below. You also may use settings pages within your VCARO authenticated account to modify certain preferences regarding the collection of data (such as geolocation) and the sharing of certain data. You may unsubscribe from marketing-oriented emails by clicking on the “unsubscribe” link in emails you receive from VCARO.

Interest-Based Advertising and Your Choices

Data about your activities online is being collected on our site for use in providing advertising tailored to your individual interests. You may choose whether to have your information collected for that purpose. We provide additional details and explain how to exercise choice in the “Automated Collection of Information on vcaro.com Website” section below.

Notice to California Customers

Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us as indicated in the “How to Contact Us” section below.

Links to Other Websites and Applications

This site and app contain links to other websites and applications for your convenience and information. These websites and applications may be operated by companies not affiliated with us. Linked websites and applications, including those operated by VCARO, may have their own privacy notices, which we strongly suggest you review if you visit them or use them. We are not responsible for the content of any websites or applications that we do not control, any use of those websites or applications or the privacy practices of those websites or applications.

Data Security

We maintain a variety of commercially reasonable safeguards designed to protect your information from unauthorized access and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems.

You should be aware, however, that VCARO has no control over the security of other websites or applications that you might visit or use even when a link to those websites or applications is available in or through the Service. If you share your computer or wireless device or use a computer or wireless device that is accessed by the general public, remember to sign off and close the app and/or web browser when you have finished your session. This will help to ensure that others cannot access your information.

We want you to feel confident using the Service. However, no system can be completely secure. Therefore, although we take commercially reasonable steps to secure your information, we do not promise, and you should not expect, that your information or other communications always will remain secure. In the event of a breach of the confidentiality or security of your personal information, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address we have on record for you. You should also take care with how you handle and disclose your personal information. Please refer to the Federal Trade Commission’s Web site for information about how to protect yourself against identity theft.

Automated Collection of Information on vcaro.com Website

When you use our site, we may collect certain information by automated means, using technologies such as cookies, Web server logs, Web beacons and JavaScript.

Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our site may use HTTP cookies, HTML5 cookies, Flash cookies and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. You also may be able to delete your Flash cookies or adjust your Flash cookie settings by visiting the Adobe Flash Website Storage Settings Panel and Global Storage Settings Panel. Please note, however, that without cookies you may not be able to use all of the features of our site or other websites and online services.

In conjunction with the gathering of information through cookies, our Web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your equipment is located. The Web server logs also may record information such as the address of the Web page that referred you to our site and the IP address of the equipment you use to connect to the Service. They also may log information about your interaction with this site, such as which pages you visit. To control which Web servers collect information by automated means, we may place tags on our Web pages called “Web beacons,” which are small files that link Web pages to particular Web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details your interactions with the site.

We may use third-party Web analytics services on our site, such as those of Google Analytics.  These service providers use the technology described above to help us analyze how users use the site.  The information collected by the technology (including your IP address) will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the site.  You may be able to opt out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on.

Website Interest-Based Advertising

Data about your activities online is being collected on our site for use in providing advertising tailored to your individual interests. You may choose whether to have your information collected for that purpose.  We provide below details and explain how to exercise that choice.

You may see certain ads on other websites because we participate in advertising networks administered by third parties. These networks track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our site, such as the pages you have viewed. This collection takes place both on our site and on third-party websites that participate in the relevant ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts.

If you are interested in more information about interest-based advertising and your choices to prevent third parties from delivering tailored advertising, you may visit the Network Advertising Initiative Consumer Opt-Out Page and/or the Digital Advertising Alliance Opt-out Page.  You also can control advertising cookies from Google, by using its Ads Preference Manager.  You may still receive advertisements even if you opt-out of tailored advertising.  In that case, the advertising will just not be tailored to your interests.

Users from Outside the United States

The Service is hosted in the United States and is governed by United States law. If you are using the Service from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Service, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. To inform you of any change, we will post the updated Privacy Policy on our site and indicate at the top of the Privacy Policy when it was updated. We will provide separate notice to you of material changes to the Privacy Policy.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us as indicated below.

VCARO, LLC.
4781 Memorial Drive, Suite 477
Houston, TX 77079

support@vcaro.com