Effective Date: May 1, 2014
Our commitment to user privacy is summarized by the following Privacy Principles:
You may choose to provide us with personal information through the Services, like:
If you use the app, we may collect the following information by automated means:
When you install CarPULSE™ and use it in conjunction with the app, we may collect details about your vehicle’s use, operation, performance and maintenance status, such as
We may de-identify personal information, including information about your driving habits, that we have collected from you through the site, app or CarPULSE™ and combine it with de-identified information about other users, information from third parties, and/or publicly available information.
Like most websites, we use technologies to automatically collect information about your use of our site and the equipment that you use to access our site. Additional details are provided in the “Automated Collection of Information on vcaro.com Website” section below.
Data gathered from the usage of our app and/or CarPULSE™ may be used to identify discounts tailored to your needs and interests. And we may use this data to tell you about a special offer, such as a discount on car repairs or insurance. If you do not wish to receive such offers, you can tell us by sending us an email to firstname.lastname@example.org or indicating your preference on a settings page in the app.
In some cases, an offer may require you to share more information with a third party such as your personal information, your car data or driving data. If so, we let you know exactly what is requested so you may authorize us to share that data. It’s up to you, in each case and we only share this data with our partners for marketing purposes if you agree.
The privacy and confidentiality of your information is important to VCARO. This section describes the information that is shared internally at VCARO and with third parties and the choices that you have to prevent such sharing.
Service Providers: VCARO may share your information, including some personal information, with third parties who perform services on our behalf, including credit-card and billing, survey administration, technical or customer support, shipping, and provision of email and data analytics. These third parties are contractually required or bound by law to protect your information and only are permitted use such information in accordance with our agreements with them. VCARO cannot provide the Services without this support. If you do not wish to have data shared with these third parties, you should not use the Services.
Third Party Partners – Personal Information: VCARO may share your personal information, including driving habits, with our third party partners that we trust, only if you agree to the sharing of such data. For instance, if you agree, VCARO may share certain selective data about you, your driving habits or information about your car so that you can receive valuable discounts or offers from insurance companies or car repair/maintenance companies. In some instances, our partner may request additional information from you, such as your driving score. You will always be presented with the details of any request and the information only will be shared if you agree.
Third Party Family or Friends: At your request, we may share profile information and information about your geolocation and driving habits with members of groups you create or join. You decide whether this information is shared and with whom.
Groups: If you have joined a group, the group creator may add new members and may change whether you share location information with other members after you have joined the group. It is your responsibility to monitor these activities. The group creator controls the sharing. If you do not want such sharing to occur, you should communicate with the group creator.
Community Forum: If you submit feedback or ideas through the community forum on the site and/or app, any information that you submit, including personal information, will be included in your post and will be public. If you do not want your personal information posted in the community forum, do not include it in your feedback or ideas. Your name will be included in any posts that you make to the Community Forum.
Third Party Vendors or Partners – De-Identified Information: VCARO may share de-identified and other non-personal information with third parties for purposes of analytics, marketing and other uses. This information is not intended to identify you personally. If you do not wish to have this information shared, you should not use the Service.
Law Enforcement; Protection of VCARO and Others: We may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a court order or subpoena; (ii) in response to legal requests by government agencies; or (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.
Business Transfers: Your information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, you information also may be transferred as a business asset. If VCARO is involved in a transition of service to another provider, merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a conspicuous notice on our Site or in the app, which will include any choices you may have concerning your Information.
You may choose to turn off phone location data collection either within the App or within your phone’s Location Services settings. This may disable any features that use this data, such as location sharing, but other capabilities will still be available such as vehicle diagnostic alerts. You may also choose not to accept invites to share from other users, or leave an account or group.
You can disable the collection of car location data by unplugging CarPULSE™ from the car. Expectedly, this disables all car-related capabilities within the service but can be resumed seamlessly when you choose to reconnect CarPULSE™. You may also chose not to invite any other friends or family into your VCARO sharing network, ensuring that your car’s location is never shared with anyone else. Finally, you always have the option of canceling the service at which point your CarPULSE™ ceases to collect data and any existing personal data is removed from the system.
Diagnostics codes and driving data are collected as long as CarPULSE™ is connected and active. But this information is only shared explicitly by the user, either with their social network, such as sharing details about a trip taken, or with a merchant who may request data in order to present an offer – see Disclosure of Information and Your Choices.
Where applicable, you may amend your preferences regarding how we communicate with you by updating your profile or settings within your VCARO authenticated account or contacting us as described in the “How to Contact Us” section below. You also may use settings pages within your VCARO authenticated account to modify certain preferences regarding the collection of data (such as geolocation) and the sharing of certain data. You may unsubscribe from marketing-oriented emails by clicking on the “unsubscribe” link in emails you receive from VCARO.
Data about your activities online is being collected on our site for use in providing advertising tailored to your individual interests. You may choose whether to have your information collected for that purpose. We provide additional details and explain how to exercise choice in the “Automated Collection of Information on vcaro.com Website” section below.
Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us as indicated in the “How to Contact Us” section below.
This site and app contain links to other websites and applications for your convenience and information. These websites and applications may be operated by companies not affiliated with us. Linked websites and applications, including those operated by VCARO, may have their own privacy notices, which we strongly suggest you review if you visit them or use them. We are not responsible for the content of any websites or applications that we do not control, any use of those websites or applications or the privacy practices of those websites or applications.
We maintain a variety of commercially reasonable safeguards designed to protect your information from unauthorized access and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems.
You should be aware, however, that VCARO has no control over the security of other websites or applications that you might visit or use even when a link to those websites or applications is available in or through the Service. If you share your computer or wireless device or use a computer or wireless device that is accessed by the general public, remember to sign off and close the app and/or web browser when you have finished your session. This will help to ensure that others cannot access your information.
We want you to feel confident using the Service. However, no system can be completely secure. Therefore, although we take commercially reasonable steps to secure your information, we do not promise, and you should not expect, that your information or other communications always will remain secure. In the event of a breach of the confidentiality or security of your personal information, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address we have on record for you. You should also take care with how you handle and disclose your personal information. Please refer to the Federal Trade Commission’s Web site for information about how to protect yourself against identity theft.
Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our site may use HTTP cookies, HTML5 cookies, Flash cookies and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. You also may be able to delete your Flash cookies or adjust your Flash cookie settings by visiting the Adobe Flash Website Storage Settings Panel and Global Storage Settings Panel. Please note, however, that without cookies you may not be able to use all of the features of our site or other websites and online services.
We may use third-party Web analytics services on our site, such as those of Google Analytics. These service providers use the technology described above to help us analyze how users use the site. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the site. You may be able to opt out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on.
Data about your activities online is being collected on our site for use in providing advertising tailored to your individual interests. You may choose whether to have your information collected for that purpose. We provide below details and explain how to exercise that choice.
You may see certain ads on other websites because we participate in advertising networks administered by third parties. These networks track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our site, such as the pages you have viewed. This collection takes place both on our site and on third-party websites that participate in the relevant ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts.
If you are interested in more information about interest-based advertising and your choices to prevent third parties from delivering tailored advertising, you may visit the Network Advertising Initiative Consumer Opt-Out Page and/or the Digital Advertising Alliance Opt-out Page. You also can control advertising cookies from Google, by using its Ads Preference Manager. You may still receive advertisements even if you opt-out of tailored advertising. In that case, the advertising will just not be tailored to your interests.
4781 Memorial Drive, Suite 477
Houston, TX 77079